Software as a Service (SaaS)

Software as a Service (SaaS) is the most common and widely understood cloud service model. It involves the delivery of software applications over the Internet, on a subscription basis. With a SaaS offering, you don't need to install or run applications on your own computers or servers. Instead, you simply access the application through a web browser or a mobile app. The service provider manages all the potential technical issues, such as the data, middleware, servers, and storage, resulting in streamlined maintenance and support for the business. This model eliminates the need for organizations to handle the installation and maintenance of software, drastically reducing costs associated with hardware acquisition, software licensing, and support. For end-users, the experience is seamless and accessible from anywhere with an internet connection. From a business provider perspective, SaaS allows them to reach a broad customer base without dealing with complex distribution or piracy issues. Updates can be rolled out centrally and instantly to all users. The subscription-based revenue model also provides a predictable income stream. Everyday examples of SaaS are plentiful and include email services like Gmail and Outlook 365, office tools like Google Workspace and Microsoft Office 365, collaboration tools like Slack, and customer relationship management (CRM) software like Salesforce.